Refund & Cancellation Policy

Mandatory pre-requisites to claim Refund

As per our return policy we request you to send the product preferably through speed post in a saleable condition. Also request you to send the Courier Document  number and  name on    for faster processing of your complaint. Please ensure that the product is returned with the tags, original packaging, invoice, in an unwashed and undamaged condition to the below mention address:

Total, No 9, 1st Main Road ,1st Cross , Santhrupthi Nagara,Kothanoor Dinne Main Road ,(Opp. Big Bazaar), J P Nagara 7th Phase Bangalore - 560 078, Karnataka, India ph:  +91 080 2685 2222 doesn't facilitate reverse pickup of your product therefore we encourage you to return your product within 14 days of registering the complaint. Your courier charges will be reimbursed in terms of Coupon Code which will be sent via email and SMS to your registered email address and mobile number respectively for your future shopping at

NOTE: In case we don't receive your product with 14 days your refund/replacement request would be cancelled.

Under what conditions Refunds will be provided?

In case of the following scenarios you are liable to get a full refund of money

    • We have shipped a wrong product that is not matching with your order.
    • There is a manufacturing defect in the product ordered by you.
    • The merchandise got damaged during transit, and we are not able to provide you with a replacement.
    • You have thirty days (from the delivery date ) to make up your mind and intimate us that you wish to claim for a refund as per's return policy.
    • Refund will be processed within 10 working days.

Cancellation Policy

Customer can cancel the order within 1 hour after placing the order if he/she wish to.

What is  Total’s  Returns policy?

30 Day Returns Policy

Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price. 

We mean what we say! All you need to do is give us a call within a period of 30 days, from the delivered date. 
However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. 

Are there certain categories of products which are non-returnable?

Categories of products or particular product, if not covered under return/refund policy, same will be highlighted in the product details section on the website catalogue.

Can I return a part of my order?

Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it. However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.

How long will the refund process take?

For refund eligible products - Once the returned item is received at our warehouse, it undergoes a Quality Check. Typically the refund process is initiated within 2 days of Quality Check. Expected refund resolution timeline is 14-21 days post Quality Check. 

Where do I return my product?

You may return the product to the following address:

Total, No 9, 1st Main Road ,1st Cross , Santhrupthi Nagara, Kothanoor Dinne Main Road ,(Opp. Big Bazaar), J P Nagara 7th Phase Bangalore - 560 078, Karnataka, India ph:  +91 080 2685 2222 

I was charged shipping charges for my order. If I return my order, will I get back my shipping charge along with the refund?

Shipping charge would be included in the refund value of your order as this is a refundable charge.

If I return the product how will I get back the courier charges?

Once your product is returned and Quality Check is done for the received product, your shipping charges would be reimbursed in terms of coupon code sent on sms which can be used for future shopping.